WORST EXPERIENCE EVER!!!!! DO NOT FALL FOR THEIR CHEAP RATES!!!!!!

<div>I’ve had nothing but issues with this insurance company since the first day I reported my incident. Their customer service is a nightmare. I called several times to clarify claim details, and each time I was given different answers by different representatives. It is now over a week and my claim is still not processed, and when i try calling them, i get no response or feedback. According to their system and app, my vehicle is in for repairs, but the vehicle is still in my possession and no repairs have started. As for the assessor, my personal opinion, he is useless. Very rude and arrogant, no respect when he speaks, and also gets irritated when you ask questions. He avoids calls and never returns calls. He takes forever to submit a report to the insurance or to the panel beater service provider. I have even sent an email to their online complaints department, and all they could tell me, is that they will look in to it. The online portal is frustratingly difficult to navigate, and it’s impossible to get anyone on the phone when you need urgent help. On top of that, their rates have been increasing every year, with no explanation or value added to the service. I’m seriously looking for another insurance provider. I have now asked for them to pay me out the amount for the claim and I will get the repairs done myself, as I cannot rely on these guys to sort out my vehicle. Avoid this company at all costs if you want peace of mind and reliable service.</div>