WORST EXPERIENCE EVER

I don’t even know where to begin, HORRIBLE experience with this company. I was involved in a vehicle accident 3 months ago, till today I’m still waiting for my car to be fixed. They conducted 2 separate investigations which to me felt like they were looking for a loophole to decline to my claim, of which my claim ended up being approved. But now I sit here without a car, they can’t provide me with date as to when the repairs will be finished, I have asked on numerous occasions what exactly is being replaced in the vehicle, and even that they can’t provide any answers for. Their communication is next to zero, it’s always me who has to chase them and ask what’s going on. I’ve have requested that my matter be escalated, all they did was phone me to tell they still waiting for feedback and will update me as soon as possible. Oh and mind you the best part of all this is that they still expect you to continue paying your premiums while you receive such horrible service. I’ve now paid for 3 months worth of insurance for a vehicle that is not even in my possession. With this company you will be left Naked when it’s time to claim. I would honestly rather pay more and change insurance then deal with this again.