Worst experience!!!

I am a huge Naked Insurance fan, but had the worst experience when I had to go and pick up my rental vehicle while my car was in for repairs.

We got confirmation that we can go pick ip the vehicle and when we got to the car hire pickup point, they informed us that the rental has been canceled by the insurer.

We phoned Naked and they informed us it was a system error. They tried to get hold of the personal who did our claim and no one could get ahold of him. They informed us that we would get a call back in the next 15mins to confirm it has been resolved. We had to phone them after 30mins to hear from them it is still not sorted out and that they cannot get ahold of our claims agent.