Worst Customer Experience

I'm having the worst experience with Naked. It is my first time having insurance with them and I insured my brand new car with them. I had a motorbike crash into me and placed a claim 3 weeks ago. I have yet to receive a report or quote on repairs. I am left without any mode of transport or any assistance from Naked.

All I get are emails (not even a courtesy call after the accident) with the same responses. Lots of empty promises. 3 weeks later and none of their promises have been fulfilled. I have been given the run-around, filled with a lot of untruths. They mentioned that the parts sourcing department has called and requested quotes for my vehicle directly from my car brand. On calling the vehicle brand / dealership itself, I was told that they were not contacted regarding my vehicle.

This is truly the worst experience that has left me feeling completely defeated physically and mentally, as well as dissatisfied with no hope that Naked is willing to resolve this issue in any way.