Worst company ever, I am cancelling everything with you guys!!!

Worst service I have ever had, from the 50+ emails i had to send to re-open a case to confusions between staff and replies that take two days per email, my claim number had been lost along the line and took additional time and waiting to find it. I would do everything in my power to steer people away to better companies that actually know what they are doing, not to mention I’m going on 3 WEEKS WHITEOUT MY CAR, because the panel beaters is awaiting parts from the specified place Naked let them order the parts from. 3 Weeks of walking 7km each morning to work. But why would they care because as soon you owe them money they’re quick to call but when you want to Utilise the service what you pay for you hear nothing. This claim has been going on almost touching a year, Im cancelling my subscription with them definitely