DN
Don N
1 reviews | Active since Nov 2022
30 Nov 2022, 13:40
Worst communication ever!!!!
I've had the worst experience ever, my phones got ****** on the 24th of November till this day I haven't received an email confirming weather I'll get my replacements or no! They never answer their phones nor reply to their emails. The worst part is that I have to use the phones for my business and I'm losing clients day in day out because of them. I really wish they can do better than this. HONESTLY, DO BETTER!!!!!!!!!!😡😡😡
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Naked Insurance's replyOfficial
01 Dec 2022, 10:58Hi Don, we apologise for the frustration, We can confirm that a member of our team has been in contact with you to address your concerns. We received all the material information to process your claim yesterday, the 29th of November, and have begun sourcing replacement devices today, the 30th of November. Your claim will be authorised as soon as the quotations are received.
Naked Insurance's reply01 Dec 2022, 10:58
Official
Hi Don, we apologise for the frustration, We can confirm that a member of our team has been in contact with you to address your concerns. We received all the material information to process your claim yesterday, the 29th of November, and have begun sourcing replacement devices today, the 30th of November. Your claim will be authorised as soon as the quotations are received.