VERY slow claims process

The claims process is unreasonable, they assessed my car for a week which is unnecessarily long, then once approved they advised it was going in for repairs but a week later it is still sitting at Auction nation where they store their cars because some person needs to sign the car off to the panel beaters and has failed to do so, Naked also don't follow up they just wait for you as the client to phone them, like they forgot that they have your car????

I feel like no one is even doing anything to get the issue resolved. I would have had my car back by now if the people in charge of claims were efficient. Naked insurance is not really worth having unless you add car hire because in the event of an accident they just keep your car sitting in storage for no reason....