Very quick response

Naked always responds to queries within minutes and is very helpful. Most stuff can be done on the app but if you have an issue- using email is very efficient. When my confirmation of insurance letter - needed to buy a car - was incorrect, they sorted it out in 20 minutes. With most brands, calling a call centre is a mission- and one gets an answering machine but with Naked- emails are promptly dealt with. It feels very personal.