Very Polite and Respectful to Me

Today I received a tie from Naked letting me know that my premium could not be deducted from my card. My bank detected a ********** transaction on that card last week, and blocked it. Hence Naked could not process my payment.

The tone of the advice was very cordial and humane.

When I responded to their email advice, Duncan responded back to me with an email that allayed my fears and reassured me that I am still covered, and I still have time to update my new card details. They were just letting me know.

I am glad to be with an insurance provider that has human beings who treat you with respect, whatever the situation. This is my issue, not theirs. The agreement is that they debit on the said date and I get covered; the payment failed due to the ***** issue. Naked was still cordial and polite about it, and Duncan was so reassuring and treated me like a valued partner in this business relationship.

Thank you so much.