Very dissatisfied with your service

I have been going back and forth with your company because of the double bill that occurred on the 15 May 2024. When the only thing I need from you is the authorisation letter for the bank to pay back my money. You keep asking silly things when the problem at hand is so obvious not to mention the silly mistakes like incorrect documentation that you sent to me just to prolong the process.

I'm just wondering how do you actually handle a claim. I'm starting to get very worried if it takes your company almost 2 weeks to rectify or assist someone to rectify a simple double bill.

I'm now thinking twice about the decision I made to choose this company to ensure my vehicle.