Utterly disgusted

I submitted a claim on the 14th of April when I saw my fridge and tumbledryer did not work at all. During the process where a agent contacted me via email, submitting reports, photos, all that was asked, I had to live without any appliances accommodating my children without being able to keep any foods fresh and refrigerated for months until they just refused to pay out my claim.

I couldn't wait weeks for the assesor that was appointed, and the appliances was taken to a local appliance repair shop, to get checked out as I hust couldn't wait any longer. Reports was sent to the assesor that it was beyond repair, and even since then, another few weeks to months went by.

They concluded that i did not follow the rules of the insurance but i had to buy a new fridge in between as no one can possibly expect someone to wait and wait and just wait and live like normal as a household so long that its far beyond unacceptable.