Useless Pathetic Service when it comes to claims.

It is now week three and the car is not even at the panel beater yet. Why is this taking so long? I have asked if I can take it to the panel beater of my choice that I trust, and the answer is yes, but that will cost you extra. So basically that means we will fix your car to our (Naked Insurance) standard, but if you want it done properly it will cost you extra. I don't understand how an assessor can just take a look at the photos and then make an assessment? He/She must have X-Ray eyes. What about structural damage? Is this car safe to drive? I have not been told what will be repaired? How is this being transparent? Once again I have fallen for Marketing. Good price but absolutely useless when they have to settle a claim.