RS
Rikus S

1 reviews | Active since Jul 2011

06 Oct 2022, 10:07

Useless insurance.

On 1 Oct I received a refund for R376.67 for a car that I removed from my insurance. However a debit also for R376.67 was done against my account by Naked. This debit is uncleared however its reserving R376,67 of my funds in my account that I cant use. Talking to your call centre has been a useless waste of time and also sending mails to your ***re has resulted in you only telling me that you dont see the debit on your side so you don't care.

I have sent several views of this debit against my account and I do not believe that you are not able to see this debit you made.

Is there someone competent in management that can contact me to resolve this ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (1)
Naked Insurance
Naked Insurance's reply06 Oct 2022, 16:43
Official
Hi Rikus, one of our managers has confirmed that he's been in touch to solve your problem.