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1 reviews | Active since Jun 2021

09 Dec 2023, 12:01

Unyielding Insurance Policy

As a longstanding customer of Naked for over four years, I recently attempted to insure a new item, only to face a disappointing roadblock. Despite my loyalty, I was met with refusal due to their perception of me as 'too high risk' following a single claim. While I understand insurance premiums fluctuating based on risk, their rigid stance is nothing short of exasperating. It's disheartening to experience such a counterproductive approach that fails to acknowledge client history and loyalty.

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Replies (1)
Naked Insurance
Naked Insurance's reply11 Dec 2023, 12:47
Official
Hi Elliott, 

We are sincerely sorry for any inconvenience caused. When you do a quote with us, your information is fed into our AI algorithm. This algorithm then determines the level of risk and whether we are able to provide cover for your item. If the algorithm determines that the risk associated with this item is too high we, unfortunately, cannot cover it. We do thank you for your feedback.