Unsatisfied customer

On friday morning about 08h00 - I submitted the claim for my broken washing machine but it was registered on the app as 'car emergency'. I have requested this to be changed to the household, about 10h00 to find out that this is still the same on the app. At 12H00 requested once again to change this claim to household and it was finally done whilst i was staying on the line.

Further, confirmation was given to me that the assessor will be allocated to my claim before end of bussiness day on Friday. Expecting the assesor to give me a call to arrane to assess the damage, This was not the case!

The assessor only managed to contact me yesterday, while I was in a meeting not able to take the call.

Thereafter I tried contact the assessor back but the phone was conitnously ringing with frustrating music in the background.

Until now the same appears - I have contacted naked today for the 4th time and the only confirmation is that the matter will be escalated to the team leader. While I am demanding to hold for the team leader without any success - 'the team leader is busy'.

This is getting really frustrated as no one can even provide me with a direct number to contact the assessor. This makes it even worse - the email of the assessor is also a compurised / robot email.

I request that this matter is being dealt with urgently as the condition at home is worsing.

A frustrated client and very unsatisfied.