Unresolved Claim and Poor Communication from Naked Insurance

I submitted a claim to Naked Insurance on 28 November, and to date, I have not received any resolution or meaningful communication. My assigned handler, Phindile Mathonsi, has not provided updates, and I’ve had to call daily just to be told, “We’ll let you know.”

This lack of responsiveness is unacceptable, especially given my circumstances. I do not own a smartphone, and I am scheduled to travel on 11 November. I urgently need a phone before then, but Naked continues to drag its feet.

I need clarity on the outcome of my claim so I can plan my trip without unnecessary stress. I expected better service and accountability from a company that promotes convenience and transparency