Unreliable

I submitted my claim on the 19th of September. My phone has not been repaired (service provider had delays) and I still have to wait a few days for the repairs to be conducted. Not to be difficult, but how long can it possibly take to repair a screen. I question the type of contract they have entered into with their service providers (shouldn’t insured customers be treated as a priority). What’s the point of paying for insurance if I have to wait for over 2 months to get my screen repaired😪.