Unprofessional ****ming behavior from Naked insurance

I had money in my account last month and the naked insurance sent me emails twice telling me that they can't debit my account. I updated my details and they still said they can't debit. I then tried canceling my insurances with them on the app. I struggled after struggling I sent an email asking them to cancel the cover for me. They did not now I wake up this morning with a double debit in my account. Can they please refund me my money. Cause I sent email on the 25 February 2026 and on the 15 March they still debit my account. This is poor professional work. May the business send me my money back because I had already signed up with auto general. Now I have a double debit plus debit from auto general.