1 reviews | Active since Mar 2026
Unprofessional Conduct & ************ by Naked Insurance Validator – 2 Months With No Resolution
I am extremely disappointed and stressed by the way my claim has been handled by Naked Insurance, specifically by a validator named Tanya Liebenberg from rixforensica.
It has now been almost 2 months since I submitted my claim following a *******, and I am still without resolution. The delays alone are unacceptable, but what I experienced during the validation process made matters even worse.
I was contacted by their validation team, and during the call, I was made to feel pressured and uncomfortable. The validator strongly insinuated that I had been advised to lie about my claim. Despite me not being in a good state to speak (as I was sick with flu and struggling to communicate properly), she continued to push me with aggressive questioning.
What made the situation even more concerning is that she insisted I “explain why I ****” — something I did not do — and mentioned the possibility of escalating the matter into a ***** case. This felt extremely intimidating, unfair, and unprofessional.
I am already traumatized from the ******* incident itself, and the way I have been treated during this process has only added to my emotional distress. Instead of receiving support and understanding, I have felt accused and pressured during a very vulnerable time.
As a paying client, I expected professionalism, empathy, and fair treatment. Instead, I was met with accusations, pressure, and prolonged delays, which have caused me significant emotional distress.
I am still awaiting proper feedback and a final outcome.
I hope this matter is taken seriously and addressed urgently.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand the frustration and distress this process has caused. This is certainly not the level of service we aim to provide.
Your claim has required a more detailed validation process. To ensure a fair and accurate outcome, an independent forensic investigation team (RIX) was appointed to thoroughly assess the matter. These steps, while time-consuming, are necessary to ensure all claims are assessed fairly and in line with policy requirements.
We can confirm that the RIX report was received recently (Friday afternoon) and is currently under careful review.
We also want to reassure you that communication has been maintained throughout the process, with the most recent update provided last week regarding the final information required to conclude the investigation.
A member of our team, together with the team leader, will be reaching out to you directly to discuss your claim, address your concerns, and ensure you are fully supported throughout the process.
That said, we fully acknowledge how frustrating the waiting period has been and sincerely apologise for the impact this has had on you.
Your concerns regarding the interaction you experienced have been noted and will be addressed.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand the frustration and distress this process has caused. This is certainly not the level of service we aim to provide.
Your claim has required a more detailed validation process. To ensure a fair and accurate outcome, an independent forensic investigation team (RIX) was appointed to thoroughly assess the matter. These steps, while time-consuming, are necessary to ensure all claims are assessed fairly and in line with policy requirements.
We can confirm that the RIX report was received recently (Friday afternoon) and is currently under careful review.
We also want to reassure you that communication has been maintained throughout the process, with the most recent update provided last week regarding the final information required to conclude the investigation.
A member of our team, together with the team leader, will be reaching out to you directly to discuss your claim, address your concerns, and ensure you are fully supported throughout the process.
That said, we fully acknowledge how frustrating the waiting period has been and sincerely apologise for the impact this has had on you.
Your concerns regarding the interaction you experienced have been noted and will be addressed.