KM
Khensi M
1 reviews | Active since Dec 2022
30 Nov 2023, 17:15
Unpleasant Experience with Payout Claim
I regret to express my dissatisfaction with the handling of my recent payout claim. Despite our agreed terms, there seems to be an unwillingness to fulfill the agreed payout, creating frustration and disappointment.
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Naked Insurance's replyOfficial
01 Dec 2023, 08:16Hi Nkhensani, we regret hearing such feedback regarding your claim experience. Our intention is to put you back in the same position you were in before the loss. In your case, as the device was discontinued the cost of the claim is based on the quote you provided. The quote becomes the total cost of the claim as we are liable for our portion of the cost while you are liable for your excess. We are here to put you back in the same position as you were beforehand.
Naked Insurance's reply01 Dec 2023, 08:16
Official
Hi Nkhensani, we regret hearing such feedback regarding your claim experience. Our intention is to put you back in the same position you were in before the loss. In your case, as the device was discontinued the cost of the claim is based on the quote you provided. The quote becomes the total cost of the claim as we are liable for our portion of the cost while you are liable for your excess. We are here to put you back in the same position as you were beforehand.