Unpleasant Claim process

<div>I am so disappointed in how my claim is being handled by++++ at Naked Insurance. My phone was ****** on the 21st of February and I submitted all documents by the 22nd, on the 24th they responded requesting an incident report. I went back to the police station to ask for this and was told that they have already given me an incident number and there’s no other documentation they can give me. When I expressed this ++++ she said an incident report is different from an affidavit as it has all the details such as my ID number and full name etc which is also visible on the affidavit I presented. I went back to the police station for the third time today only to be told the same thing that I was already given an incident number and there is no incident report they can give me, naked can also call them to confirm the incident should they wish. My question is why is it always a problem to get a pay out at naked when we always pay on time??? Right now I have been debited for a phone that was ****** and my claim is still not processed! I have since had to take out a contract because the experience has been unpleasant and I need a phone in order to do my job. I am absolutely saddened by the amount of people I have recommended Naked Insurance to only to be given the run around when it’s time to claim.</div>