EZ
Eduard Z

1 reviews | Active since Aug 2022

30 Aug 2022, 21:11

Unmatched website, app, customer service, flexibility, and ease-of-use.

Firstly, my review is so positive that you might think I am sponsored by Naked, but I swear I am not. Secondly, I reserve 5 star reviews only for businesses that's have exceeded my expectations, and Naked has done just that.

It was such a relief to not have to spend an hour on the phone with a call centre agent, explaining all my personal details, spelling out every letter, only for them to get it wrong anyway. Naked let's you do all that in the app.

It was such a relief to not have to raise enquiries or concerns via email, only to wait days for a response and being confused about something as simple as a policy number. Naked answered my most recent enquiry within two hours.

It was such a joy to have an app that actually works (unlike my previous insurer) and to be able to see everything at a glance and even pause my cover on days I work from home.

Naked's premiums are 34% lower than my previous insurer, and 62% lower than my first insurer (one of the biggest insurers in SA).

Naked even offers assistance to help you migrate from your old insurer.

PLEASE NOTE: I have not submitted a claim yet, so I cannot review Naked's claims process, which is the most critical part. However, if their current service is any indication, it should be fine.

Naked has made insurance simple and useful again. Their website and app are brilliant. Their customer service and premiums are great. Their flexibility and ease-of-use are unmatched. Definitely give them a try!

0
Replies (1)
Naked Insurance
Naked Insurance's reply31 Aug 2022, 08:10
Official
Wow, thanks for the amazing review Eduard! We're working hard to change the future of insurance, and reviews like this help us to know we're doing something right.