LH
Lusanda H
1 reviews | Active since Feb 2025
07 Feb 2025, 11:56
Unfairness and delay
Greetings,
I am writing to express my concern regarding the claims handlers' assessment of my laptop damage. I initially reported that the damage was caused by an accidental spill of coffee. However, upon evaluation, I was informed that water was found in the laptop, not coffee.
I would like to inquire how one can differentiate between the two substances, given that I consume my coffee without sugar and in small quantities, making it barely distinguishable. According to my policy, I am covered for any liquid damage. I kindly request that you take this matter seriously and prioritize the repair of my laptop so that I may resume my work as soon as possible.
Thank you for your attention to this matter.
Helpful (0)
Replies (3)0
Replies (3)
Naked Insurance's replyOfficial
07 Feb 2025, 12:31Hi Lusanda,
Thank you for reaching out and sharing your concerns with us. Please rest assured that we take your feedback very seriously. The matter is currently being discussed with management, and we are working toward providing you with the necessary clarification.
Thank you for reaching out and sharing your concerns with us. Please rest assured that we take your feedback very seriously. The matter is currently being discussed with management, and we are working toward providing you with the necessary clarification.
Naked Insurance's reply07 Feb 2025, 12:31
Official
Hi Lusanda,
Thank you for reaching out and sharing your concerns with us. Please rest assured that we take your feedback very seriously. The matter is currently being discussed with management, and we are working toward providing you with the necessary clarification.
Thank you for reaching out and sharing your concerns with us. Please rest assured that we take your feedback very seriously. The matter is currently being discussed with management, and we are working toward providing you with the necessary clarification.
LH
Lusanda H's updateReviewer Update
07 Feb 2025, 13:55Beware of naked insurance policies. These types of insurance providers will go to great lengths to avoid approving your claim. Do yourself a favor and steer clear of them. It's just not worth the risk.
LH
Lusanda H's update07 Feb 2025, 13:55
Reviewer Update
Beware of naked insurance policies. These types of insurance providers will go to great lengths to avoid approving your claim. Do yourself a favor and steer clear of them. It's just not worth the risk.
Naked Insurance's replyOfficial
07 Feb 2025, 14:39We sincerely apologise for your experience. Your feedback and concerns are very important to us, and we truly appreciate you bringing them to our attention. Please know that we are actively investigating the matter and are committed to bringing it to a resolution. However, in order to proceed and finalise the process, we kindly request your cooperation with the claims process.
Naked Insurance's reply07 Feb 2025, 14:39
Official
We sincerely apologise for your experience. Your feedback and concerns are very important to us, and we truly appreciate you bringing them to our attention. Please know that we are actively investigating the matter and are committed to bringing it to a resolution. However, in order to proceed and finalise the process, we kindly request your cooperation with the claims process.