SM
Sindile M
1 reviews | Active since Jun 2014
16 May 2025, 14:40
unfair treatment and bad service
i have a claim laged agaisnt naked which were rejected claiming the cause of claim is wear and tear while i was involved in hutting a large pothole but the insurance disputing without any evidence to say the accident was caused by not maintaining and looking after my wheel bearings
that's an excuse not to pay the claim, I been paying my premiums on time now their cant assists in a time of need.
naked is a no-go area when is time to pay there come with lots of excuses.
Helpful (0)
Replies (1)0
Replies (1)
Naked Insurance's replyOfficial
16 May 2025, 15:38Hi Sindile, we’re sorry to hear you’re unhappy with the outcome of your claim. After a full assessment, the claim was declined as the damage was found to be related to wear and tear, which is not covered under the policy. If you do not agree with the decision, you’re welcome to follow the dispute process outlined in your rejection letter as this will ensure that your case is reviewed fairly and thoroughly.
Naked Insurance's reply16 May 2025, 15:38
Official
Hi Sindile, we’re sorry to hear you’re unhappy with the outcome of your claim. After a full assessment, the claim was declined as the damage was found to be related to wear and tear, which is not covered under the policy. If you do not agree with the decision, you’re welcome to follow the dispute process outlined in your rejection letter as this will ensure that your case is reviewed fairly and thoroughly.