Unfair claim process

I have been a loyal customer with Naked insurance for several years and have always maintained a good relationship with the company. However, I recently submitted a claim related to a power surge which affected some of my basic necessities appliances, this claim was unfortunately declined on the basis of “deterioration.” I believe this decision was unfair, as the damage was caused by a natural event beyond my control. The outcome of the claim was based on the age of the appliance. Which does not related to the claim itself.

This experience has left me extremely disappointed and placed me in a difficult financial position, I expected more understanding and support, especially given my history with your company.