Unbelievably Horrible Experience During a Traumatic Time

I’ve been a loyal customer of Naked Insurance for the past year, paying my premiums on time and trusting them with my coverage. Unfortunately, my recent experience with their claims process has been nothing short of a nightmare, especially after going through a traumatic event.

I had to claim for my ****** Apple Watch after my home was broken into, and I was held hostage at gunpoint for six hours. It was a horrifying experience, and the last thing I expected was to be treated with such disrespect and suspicion by my insurance company.

Instead of being supportive, they made the entire process difficult and invasive. I was continuously scrutinized, even after providing all the necessary documents and proof. I even had to have a 30 minute Google call with one of their Claims Validators. The worst part was when they asked me to share my screen during the call so they could have access to my iCloud account to check my devices and their last known locations. This felt like an invasion of privacy and was deeply unsettling, especially considering the circumstances.

As a customer who has always been diligent with payments and never had any issues before, I expected much more compassion and professionalism. Instead, I was treated like I was trying to pull a ****, which only added unnecessary stress during an already traumatic time. I will be reconsidering my relationship with this company moving forward.