Unauthorised multiple debit orders

Dear Naked Team, I am writing to formally raise concern regarding the multiple debit orders that have been run against my bank account without my authorisation.

In particular, the funds were available in December; however, Naked did not process the debit orders in line with the agreed terms at that time. Notwithstanding this, several debit attempts have subsequently been made without my consent, which is unacceptable.

Kindly note that sufficient funds are currently available in the account to settle the outstanding amount. Kindly confirm when you intend to process a single, authorised debit order to regularise the account.

I trust that this matter can be resolved promptly and professionally. My preference is to settle this directly with Naked, without the need for further escalation to external platforms such as HelloPeter or the Insurance Ombudsman.

I look forward to your urgent confirmation.