MM
Mphoentle M
1 reviews | Active since Feb 2025
10 Feb 2025, 07:37
Unattended claim
Good day naked, my claim has been under review for a week now going on two weeks, no one has reached out or tried to assist, could you kindly attend to this matter. call: *** Please kindly attend to this matter.
Helpful (0)
Replies (5)0
Replies (5)
Naked Insurance's replyOfficial
10 Feb 2025, 10:07Hi Mphoentle, we sincerely apologize for your experience. Your feedback and concerns are very important to us, and we truly appreciate you bringing them to our attention. Please know that we are actively investigating the matter and are committed to bringing it to a resolution. However, for us to proceed and finalize the process, we kindly request your cooperation with the claims process. Your claim handler has sent you requests for further documents that are needed to further review your claim.
Naked Insurance's reply10 Feb 2025, 10:07
Official
Hi Mphoentle, we sincerely apologize for your experience. Your feedback and concerns are very important to us, and we truly appreciate you bringing them to our attention. Please know that we are actively investigating the matter and are committed to bringing it to a resolution. However, for us to proceed and finalize the process, we kindly request your cooperation with the claims process. Your claim handler has sent you requests for further documents that are needed to further review your claim.
MM
Mphoentle M's updateReviewer Update
10 Feb 2025, 10:53Where did they send the request? My phone was ******, so I have to access to My emails if that's where they are sending them, could you kindly email @*** or @***
Thank you for your time.
Thank you for your time.
MM
Mphoentle M's update10 Feb 2025, 10:53
Reviewer Update
Where did they send the request? My phone was ******, so I have to access to My emails if that's where they are sending them, could you kindly email @*** or @***
Thank you for your time.
Thank you for your time.
MM
Mphoentle M's updateReviewer Update
10 Feb 2025, 10:58Could you kindly check again, because there is nothing outstanding from our side. I sent all the requested documents
MM
Mphoentle M's update10 Feb 2025, 10:58
Reviewer Update
Could you kindly check again, because there is nothing outstanding from our side. I sent all the requested documents
MM
Mphoentle M's updateReviewer Update
10 Feb 2025, 11:05Yes, please use the emails i just sent
MM
Mphoentle M's update10 Feb 2025, 11:05
Reviewer Update
Yes, please use the emails i just sent
Naked Insurance's replyOfficial
10 Feb 2025, 11:52Hi Mphoentle, thanks for letting us know. I've passed your message on to your claim hander.
Naked Insurance's reply10 Feb 2025, 11:52
Official
Hi Mphoentle, thanks for letting us know. I've passed your message on to your claim hander.