NM
Norman M
1 reviews | Active since Feb 2014
03 Feb 2026, 19:47
Un-Acceptable Repairs Authorized by Naked Insure
I made a claim for a cracked windscreen , for a car that is less than 6 month old. Naked insurance replaced my windscreen with an alternative windscreen. The windscreen is not OEM , Naked has got a funny clause in their contract. I will not support the Non -OEM windscreen in my car that is still under warranty
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Replies (2)
Naked Insurance's replyOfficial
03 Feb 2026, 20:08Hi Norman, thank you for your review. We’ve noted your message and our team will follow up with you directly.
Naked Insurance's reply03 Feb 2026, 20:08
Official
Hi Norman, thank you for your review. We’ve noted your message and our team will follow up with you directly.
Naked Insurance's replyOfficial
04 Feb 2026, 09:13Hi Norman, thank you for sharing your concerns with us. We completely understand how important it is to maintain your vehicle’s warranty and original specifications.
If a windscreen replacement is needed, we may use SABS-approved glass that was not produced by the original manufacturer. It still meets the same high safety and quality standards as OEM glass. This glass would not affect your warranty and is not substandard in terms of safety or quality.
We are committed to providing reliable, safe replacements that adhere to industry standards. If you have any further questions or concerns, please don't hesitate to reach out to us.
If a windscreen replacement is needed, we may use SABS-approved glass that was not produced by the original manufacturer. It still meets the same high safety and quality standards as OEM glass. This glass would not affect your warranty and is not substandard in terms of safety or quality.
We are committed to providing reliable, safe replacements that adhere to industry standards. If you have any further questions or concerns, please don't hesitate to reach out to us.
Naked Insurance's reply04 Feb 2026, 09:13
Official
Hi Norman, thank you for sharing your concerns with us. We completely understand how important it is to maintain your vehicle’s warranty and original specifications.
If a windscreen replacement is needed, we may use SABS-approved glass that was not produced by the original manufacturer. It still meets the same high safety and quality standards as OEM glass. This glass would not affect your warranty and is not substandard in terms of safety or quality.
We are committed to providing reliable, safe replacements that adhere to industry standards. If you have any further questions or concerns, please don't hesitate to reach out to us.
If a windscreen replacement is needed, we may use SABS-approved glass that was not produced by the original manufacturer. It still meets the same high safety and quality standards as OEM glass. This glass would not affect your warranty and is not substandard in terms of safety or quality.
We are committed to providing reliable, safe replacements that adhere to industry standards. If you have any further questions or concerns, please don't hesitate to reach out to us.