Uhappy

Why was I not given an option to choose my own repairer?? I was given a panel beater with the worst reviews, people even had parts ****** from they car.. my question is why would you want to be associated with a company with such horrible reviews?? Clearly you don’t take me as a client seriously..I’m so disappointed now my car turns out worse than it was..one of the emails even stated “ inspect car first, if not happy call us immediately I mean what the hell?? Why is there no quality assurance person to take care of all that??