LM
Luyanda M
1 reviews | Active since Oct 2024
05 May 2025, 10:41
Two weeks ago I filed claim C***—zero clear updates
Two weeks ago I filed claim C***—zero clear updates. Every response is the same vague “waiting on the store” line, with: • No timeline: I don’t know when the store will respond or my claim resolve • No escalation: No firm dates or manager involvement • Unfair burden: I shouldn’t have to chase you for basic service I rely on my phone daily—being stuck in limbo this long is unacceptable. Naked’s claims process is painfully slow and puts all the stress on the customer. Look elsewhere for truly responsive coverage.
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Naked Insurance's replyOfficial
05 May 2025, 11:09Hi Luyanda, we completely understand how frustrating this must be for you, and we’re sorry for any disappointment caused.
Do note that a member of our team will be in touch soon to go over the details and provide further clarity. We truly appreciate your feedback and the opportunity to address your concerns.
Do note that a member of our team will be in touch soon to go over the details and provide further clarity. We truly appreciate your feedback and the opportunity to address your concerns.
Naked Insurance's reply05 May 2025, 11:09
Official
Hi Luyanda, we completely understand how frustrating this must be for you, and we’re sorry for any disappointment caused.
Do note that a member of our team will be in touch soon to go over the details and provide further clarity. We truly appreciate your feedback and the opportunity to address your concerns.
Do note that a member of our team will be in touch soon to go over the details and provide further clarity. We truly appreciate your feedback and the opportunity to address your concerns.