Turned an eye.

A claim that is costing me gray hairs.

Simple problem. My spare wheel got ****** about a week ago and claims process was immediatley initiated.

I explained probably 4-5 times that on the 2 quotes I provided. That the OEM does not supply tyres so the cost of the tyre would have to come from the second quotes line item, or that they could use the second quote in its entirety as a second option. This explanation was simply just skimmed by and they sent me an approval form to sign for the quote with just a mag on it from the oem. Obviously just looking at the quotes and picking the cheapest one and ignoring the message added to it. And now all of a sudden an assessor has to get involved after the first approval was sent in error..... adding to my wait times.

With the spare tyre the OEM quote is much more expensive and has a 3 week lead time to order.... and now I am sitting without a spare tyre(for the last week)facing a long roadtrip tomorrow... my nerves..

If my explanation was read from the start this would have been sorted out days ago with the cheaper aftermarket quote if just done right the first time since they have the stock on hand.

I will not comment on response times since I am understanding that the massive hail storm had an impact. But this could have been sorted out before that...