Traumatized Ex client

Naked insurance , i am disappointed in how my claim for my ****** phone was handled ,when i called to claim i was told that my account has been cancelled due to a missed payment in april ,i did not even notice that they had not debited as i had changed cards but ommited to change my card details with them , this was done with all my debit orders and i did not have a problem with them debiting for any month , I called them pleading to assisting and i told them i was not even aware it was cancelled as my last payment showed to be on the 3st of May , My phone was stole on the 30th of June .

what hurst me the most is how this is being disregarded as if was never a good payer with them , spoke to Sonia and Mukundwi and they advised me a senior will call me who hasn't yet

It would have been better had the same energy used when I was joining be used when i now need assistance , i did not even know that my policy was cancelled with them , why would i allow them access to my new card details if i wanted to cancel my policy with naked ? all im getting is sorry mam we cant help you ?

all because of card change ? What are we really paying for here , Nobody goes around with valuables without insuring them , not in South Africa

i even sent them emailing advising i want to change my card details so they can debit from there , why did they send me that intel if they are still going to cancel my policy , Ive never negged so much in my i wont lie

I am traumatised firstly but being ****** ,had comfort that i am under insurance only to be told i am not ,shuuuuu