The Worst Service EVER! I have received rude service from Garrick and Lekita

Item: Naked Insurance
Rating: 1
Author: Thato M

<div>The Worst Service EVER! I have received rude service from *** and ****. I recently lost my Apple Watch and AirPods, I made a claim and the claim was approved. However when it came time to receive my voucher, Naked wants to pay me R900 less than what the AirPods are selling for at the iStore or any official Apple resellers in South Africa. It’s been 3 weeks now. When I complained about this and told them I would be taking them to the Ombudsman and the media, Naked suddenly reversed my already approved claim and telling me that now they need to appoint a validator, because I complained about their manipulation ways and trying to pay me less than what my items are worth. Again, two days before they initially approved the claim, they sent me an email that my premiums would be going up. They are using creative accounting. It’s been more than two weeks At this point I am talking to my lawyer about this because I have tons of emails and screenshots that show how Naked is deceptive to its customers</div>

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Naked Insurance's replyOfficial

07 Jul 2025, 14:16

Hi Thato, We’re truly sorry that this process has left you feeling frustrated. That’s certainly not the experience we want you to have, and we completely understand how upsetting this must feel.

The validation step is part of our standard claims process in certain cases and is not related to the complaint you raised. Our intention is simply to ensure that your claim is handled fairly, transparently, and in line with the terms of your policy.

Please be assured that there is absolutely no intention to delay or complicate the process. We appreciate your patience and understanding as we work to finalise this matter.

Naked Insurance's reply07 Jul 2025, 14:16

Official

Hi Thato, We’re truly sorry that this process has left you feeling frustrated. That’s certainly not the experience we want you to have, and we completely understand how upsetting this must feel.

Please be assured that there is absolutely no intention to delay or complicate the process. We appreciate your patience and understanding as we work to finalise this matter.