The worst claims process

I regret not reading reviews before subscribing to Naked's phone insurance, and even more so for recommending it to my partner. After his device was ******, we've spent five exhausting days trying to get his claim processed. Naked demanded documents from his network provider that, despite multiple attempts through customer service and branch visits, simply don't exist. Even after explaining this to them, they continue to insist on the impossible. Additionally, we’ve been asked to provide excessive documents like call log screenshots and other items beyond the police report, with a short deadline. If we fail, the claim will be deemed non-compliant. The process has been draining, with no empathy or assistance from Naked. The constant back-and-forth with their validator has worn us out, and we've now given up. It’s especially heartbreaking because I recommended this insurer to my partner, believing it was fast and efficient due to its paperless application process. After this experience, I can no longer recommend Naked, and I am canceling my own subscription