JM
Joseph M

1 reviews | Active since Oct 2023

05 Sept 2024, 12:20

The Naked Truth about Naked Insurance

They are quick and efficient in setting up a process until they make the funds transfer to their account. But they do not conclude the policy with policy numbers and the like. They start demanding that a selfie picture with the car must be posted to their website. When requested repeatedly, via email to supply the link to that website, they do not respond.

When one threatens to cancel the policy if they do not respond, and simply supply the link to that website, they do not respond. When cancelled the policy, before the end of the deadline contained in their terms, they continued debiting the account that they collected from. This is both *****ulent and ********* as it is also ********. It is ********. It left one wondering if they are a real entity with humans working in it, an artificial intelligence outfit only existing virtually, or a ******** organization.

The public needs to be aware. I was surprised to find them listed in Hello Peter, as that, on the face of it, makes them look like a real existing entity, just badly run, if it runs at all.

Now I am going to recoup my *******ly deducted amounts after the policy had already been cancelled and within the time stipulated by them.

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Replies (1)
Naked Insurance
Naked Insurance's reply06 Sept 2024, 07:16
Official
Hi Joseph, Thank you for bringing this matter to our attention. We regret that your experience fell short of expectations. For context, Naked Insurance is a self-service insurance company. This means that clients have the freedom to update, manage and take control of their policy directly on the Naked app. Please note that all policy documents need to be downloaded on the Naked app, this includes information such as your policy number under your 'Confirmation of cover'. You were informed via email that you need to download the app on any Playstore or Appstore in order to complete your selfies which you have not responded to nor did you follow the instructions. We also requested confirmation to cancel your cover effective immediately, which you have also not responded to.