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Alexi R

1 reviews | Active since Mar 2021

19 Mar 2021, 14:03

The happiest customer.

I just want to give a MASSIVE shoutout to the Naked team. I joined their insurance in October last year and made my first claim in March for a ****** phone. Naked happily replaced my phone, but unfortunately soon after, while I was out the new phone got ******. I was completely panicked that I would not be able to get a new phone and that my insurance was not going to pay out my claim. I submitted my claim anyways and to my surprise Naked was so understanding and began the process. The whole time while everything was getting processed, I was constantly reassured by the team that everything on the insurance side would be fine and that they are going to assist me. They dealt with everything so personally and efficiently. Within 3 days, my claim was paid out and I got a new phone. I am so happy I joined such an amazing insurance company and would without a doubt recommend them to anyone.

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Replies (1)
Naked Insurance
Naked Insurance's reply19 Mar 2021, 14:16
Official
Hey there Alexi, sorry to hear that you had to go through this twice. But happy to hear that our team could make the claims experience quick, easy and hassle-free. Thanks for being part of the Naked tribe.