KK
Kye Kye.klerk
1 reviews | Active since Apr 2025
10 Apr 2025, 13:55
The consultants I dealt with are very pleasant and accommodating however I had to continue to follow up and chase progress for TWO years after my claim to have my excess refunded
The consultants I dealt with are very pleasant and accommodating however I had to continue to follow up and chase progress for TWO years after my claim to have my excess refunded. The increase of my premium and excess on my car insurance is why I eventually moved to Outsurance who offered me a premium that is less than half and an excess that’s R 2000 less. Overall your agents are very friendly and happy to help but your team needs to be proactive about open claims.
Helpful (0)
Replies (1)0
Replies (1)
Naked Insurance's replyOfficial
10 Apr 2025, 15:26Hi Kye, Thank you for bringing this matter to our attention. We regret that your experience fell short of expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. We would appreciate the opportunity to discuss your concerns further and regain your trust in our services.
Naked Insurance's reply10 Apr 2025, 15:26
Official
Hi Kye, Thank you for bringing this matter to our attention. We regret that your experience fell short of expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. We would appreciate the opportunity to discuss your concerns further and regain your trust in our services.