Terrible vehicle claiming process

t’s all great and all to get a quote in 90seconds and receive an affordable premium. But the claiming process has been a nightmare. Had an accident on 18 December 2020 in Mpumalanga while I reside in Gauteng.

Went through the claims validation process which was not bad at all but the following was.

I was informed that an assessor was appointed and will be checking out the car on the 23rd December 2021 after numerous emails and calls later the car arrived in Gauteng on 18 January 2022 @ 17:00 and only got assessed on the 26 January 2022 and that’s according to the report I received after calling in and sending an email requesting an update.

I was informed the panel beater will contact me to inform me that they are picking up the car from SMD, 2/3 days later no call from the panel beater. I called the panel beater and they informed me they have not received any communication from the insurer to collect the car from SMD.

Again after an email and phone call later on 4 February 2022 they informed me that they have made contact with the panel beater. I called the panel beater to confirm this and coincidentally they received communication from Naked on the same day I called 4 February 2022…. but without informing the panel beater about what needs fixing or even sending the report from the assessor. Nice!!

The response I receive from your team are generally quick but it’s annoying when I’m being assisted by literally anyone and everyone via email and when calling in I can’t direct my query to a particular person I was talking to which result in me having to explain my self over and over again. In almost all incidents I’ve been the one requesting a progress update if I hadn’t I feel like my car would still be Mpumalanga.

I’ve been amazed at your onboarding process and even telling people about it but as they say you can only tell if an insurer is any good when it comes to claiming and on that note I’ve been highly disappointed