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Tiaan S

1 reviews | Active since Sept 2017

11 Jul 2021, 09:52

Terrible, terrible experience.

I had my BMW insured with Naked for a couple of months, thought they were really good and could potentially dominate the short term insurance industry. Then I changed address. The car was originally parked overnight in a free-standing erf with electronic gate in Roodepoort. I moved into a 24 hour guarded, access controlled security complex with security cameras in every section of the complex in Douglasdale. When I wanted to change the overnight address for the vehicle, they advised they would have to increase my monthly premium. Go figure. I am cancelling end of July and I won't recommend this insurance provider to my worst enemy. Oh and everyone reading, please do steer clear of Douglasdale, apparently it's extremely dangerous here.

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Replies (1)
Naked Insurance
Naked Insurance's reply13 Jul 2021, 09:45
Official
Hi Tiaan, thanks for getting in touch! Our tech takes a number of factors into account when determining your car insurance premium, including the crime rate and accident rate of the area, congestion etc. Your premium does not depend on only the security of the area. Hope this clarifies why there was a change in your premium with the move. Thanks!