Terrible Service from Naked Insurance

I put in a claim for my car on the 3rd of May 2023, I was informed that an assigned assessor will take 3-5 working days to issue an outcome. Took about 10days and multiple phone calls and emails to finally get an answer. I was informed last week Thursday that it has been authorised . They sent me details about the panel beater , instantly changing the progress of my claim on the app to “In repair”. Since Thursday I have called the panel beater who has never received information about my car. I have been calling Naked Insurance and their best response is “We don’t know why and we have sent communication to the assessor”. Naked Insurance employees always blame Hollard but fail to understand I have a contract with Naked Insurance therefore blaming Hollard isn’t a good enough reason to give me such pathetic service. My car cannot be taken in because the panel beater hasn’t received my information. I mean how long does it take to just send details to the panel beater and save your loyal clients the trouble. I regret moving to Naked Insurance honestly! They render the worst service ever. If the employee handling claim’s isn’t getting it right- shouldn’t you engage managers? Now Panel Beaters are the ones consistently calling me to give me an update that they are still waiting for my information from Naked Insurance. Panel beater is giving better service than Naked Insurance. I just need my car fixed! Nothing more and remove the “In repair” because you know it isn’t repaired and very much still damaged