Terrible Service - Claims

I contacted the Emergency assist on the 6th of April, on the 7th they sent out a Leak detection company who was to give a report to you guys based on their findings. Case 513918. I followed up on the 17th of April with Emergency assist and they advised me to call the claims department to follow up and I was told the claims department hadn’t received any report. I then followed up again with the emergency assist team and they insist the report was sent to claims department on the 11th. On the 18th, we woke up to a room full of water and called emergency assist again, they dispatched another plumbing company who also advised that they will be sending through a report to the claims department, case number was 515752. On the 18th i was told to submit a claim, after doing so, i was told that they needed to send yet another service provider to assess and submit a report, on the 24th i followed up again as nothing had been communicated since the 19th and i was told my claim had been escalated to management, on the 26th i followed up again and was told that their SP had had told the Insurance that i can't fix the taps as i didn't have funds at the time, (sp hadn't even sent a quote) I got in touch with SP and got the taps replaced at my cost and then got the resultant damage SP to come in for an assessment, Insurer received report from resultant damage SP on the 11th of May and to date I have not have a word from the insurer. Having worked in the insurance industry for over 9 years, i can safety say this is the worst experience i have ever seen and immediately after this claim, I'm moving my policy to another insurer.