Terrible Service by Naked Insurance

Both times I had to send my phone for repairs was terrible. Naked insurance sent the phone to the third party to do the repairs. The their party waited +-3 days for them to sign off the papers so they can continue with the insurance. I had to send them emails and call Naked insurance for them to finally sign off the go ahead for the third party.

This time around, the third party sent them papers to sign on the 20th April 2022, till today they have not signed off. I called them this morning 28/04/200 to find out what is the hold up as I need my phone fixed and back to me. They could not answer me but told me they will get someone to call me. It's now in the afternoon and I have not heard from them. I am without a phone and have no access to my emails as I need a phone to get to them. I tried calling again with the work phone but they are not answering.

This insurance is the worst, and waste of money