Terrible customer service

On the 25/10/2021 I had made a claim for my device which got damaged. After assessment it was brought to my attention that the device had to be replaced as the cost of repairs would be close to the insured value of the device. I did sign and submit a cash in lieu document on the 28/10/2021. I have still not received and payment from Naked insurance and had to replace my device using money from my own pocket as they were taking to long to pay out the claim. I have to constantly phone and email the consultants just to be kept in the loop regarding my claim. Pathetic customer service received from naked. Feel like cancelling my policy with the and moving to a competent insurance company.