Terrible Customer Service and Long Claim Processing Times

I have an insurance policy for my mobile phone with Naked Insurance, my phone got ****** on Tuesday (11 May 2021), I opened a claim with the app the same day and submitted all the information and documentation they required. I've been waiting for almost a week now and no resolution to my claim. I've been without a phone for almost a week now. Their communication methods are completely useless, they take extremely long to reply to email and have to follow up numerous times. Calling them doesn't work because they say that for any queries you need to email them but when you email them, they take ages to reply. My suggestion is to stay away from Naked Insurance, they take way too long to resolve claims and their customer service and communication is terrible, there is absolutely no way to speak to someone over a phone call to resolve your claim.