CB
Chelcee B
1 reviews | Active since Jan 2022
11 Jul 2024, 08:21
Terrible claims service
My experience with naked insurance.... claim approved car "gets fixed to standard" comes back with more problems that did not exist before my accident!
My car never made a noise till it came back from repairs from the accident they "fixed"
They seem to break your car more than fix it
Terrible claims experience!!!!!
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Replies (2)
Naked Insurance's replyOfficial
11 Jul 2024, 09:38Hi Chelcee,
After reviewing your case, we would like to provide some clarity on the situation. Your car was indeed repaired. A few days later, we received a call from you stating that the car was making a knocking noise and not starting.
We promptly coordinated with the panel beater, who then had the car transported to BMW for diagnostics. The diagnostic report revealed that the issue detected typically develops over time and is not related to the incident or the repairs performed.
We understand your concern about the new problems your car is experiencing. However, the findings from the diagnostics indicate that these issues are a result of wear and tear, which is not an insured peril. We are committed to assisting you and ensuring that all your concerns are addressed appropriately. Please feel free to reach out to us if you have any further questions or need additional assistance.
After reviewing your case, we would like to provide some clarity on the situation. Your car was indeed repaired. A few days later, we received a call from you stating that the car was making a knocking noise and not starting.
We promptly coordinated with the panel beater, who then had the car transported to BMW for diagnostics. The diagnostic report revealed that the issue detected typically develops over time and is not related to the incident or the repairs performed.
We understand your concern about the new problems your car is experiencing. However, the findings from the diagnostics indicate that these issues are a result of wear and tear, which is not an insured peril. We are committed to assisting you and ensuring that all your concerns are addressed appropriately. Please feel free to reach out to us if you have any further questions or need additional assistance.
Naked Insurance's reply11 Jul 2024, 09:38
Official
Hi Chelcee,
After reviewing your case, we would like to provide some clarity on the situation. Your car was indeed repaired. A few days later, we received a call from you stating that the car was making a knocking noise and not starting.
We promptly coordinated with the panel beater, who then had the car transported to BMW for diagnostics. The diagnostic report revealed that the issue detected typically develops over time and is not related to the incident or the repairs performed.
We understand your concern about the new problems your car is experiencing. However, the findings from the diagnostics indicate that these issues are a result of wear and tear, which is not an insured peril. We are committed to assisting you and ensuring that all your concerns are addressed appropriately. Please feel free to reach out to us if you have any further questions or need additional assistance.
After reviewing your case, we would like to provide some clarity on the situation. Your car was indeed repaired. A few days later, we received a call from you stating that the car was making a knocking noise and not starting.
We promptly coordinated with the panel beater, who then had the car transported to BMW for diagnostics. The diagnostic report revealed that the issue detected typically develops over time and is not related to the incident or the repairs performed.
We understand your concern about the new problems your car is experiencing. However, the findings from the diagnostics indicate that these issues are a result of wear and tear, which is not an insured peril. We are committed to assisting you and ensuring that all your concerns are addressed appropriately. Please feel free to reach out to us if you have any further questions or need additional assistance.
Naked Insurance's replyOfficial
11 Jul 2024, 12:47Hi Chelcee, we’re sorry to hear about your recent experience with us. We’re currently investigating the matter and we will reach out shortly.
Naked Insurance's reply11 Jul 2024, 12:47
Official
Hi Chelcee, we’re sorry to hear about your recent experience with us. We’re currently investigating the matter and we will reach out shortly.