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Sihle M
1 reviews | Active since Sept 2020
02 May 2023, 12:56
Terrible claims process from Naked!
Booked my car for a paint job after scratching it, and a month later the car is not back. All communication has been initiated by me, no feedback on the car, the claim or the car hire.
The paint shop says they’ve been waiting for almost a week to have additionals approved!
Hire extended over 3 times now for SCRATCHES!!!
I have 5 covers with naked and I’m seriously considering canceling my experience has been atrocious!
Helpful (0)
Replies (4)0
Replies (4)
Naked Insurance's replyOfficial
03 May 2023, 08:27Hi Sihle, we apologise for the frustration. The matter has been escalated to management at our assessment team and the additionals have been approved.
Naked Insurance's reply03 May 2023, 08:27
Official
Hi Sihle, we apologise for the frustration. The matter has been escalated to management at our assessment team and the additionals have been approved.
Naked Insurance's replyOfficial
03 May 2023, 10:38Hi Sihle, we regret hearing that you have not had a pleasant experience with us. We pride ourselves on the quality of our service and it seems as though we have fallen short of this.
May you please sincerely accept our apology on the delays and inconvenience you have experienced thus far in your claim. Please rest assured that all is in order and we have addressed the issue as it was escalated in order for this to never happen again.
We hope to continue our relationship with you and provide you with service you'll be happy with.
May you please sincerely accept our apology on the delays and inconvenience you have experienced thus far in your claim. Please rest assured that all is in order and we have addressed the issue as it was escalated in order for this to never happen again.
We hope to continue our relationship with you and provide you with service you'll be happy with.
Wednesday, 22 February
Naked Insurance's reply03 May 2023, 10:38
Official
Hi Sihle, we regret hearing that you have not had a pleasant experience with us. We pride ourselves on the quality of our service and it seems as though we have fallen short of this.
May you please sincerely accept our apology on the delays and inconvenience you have experienced thus far in your claim. Please rest assured that all is in order and we have addressed the issue as it was escalated in order for this to never happen again.
We hope to continue our relationship with you and provide you with service you'll be happy with.
May you please sincerely accept our apology on the delays and inconvenience you have experienced thus far in your claim. Please rest assured that all is in order and we have addressed the issue as it was escalated in order for this to never happen again.
We hope to continue our relationship with you and provide you with service you'll be happy with.
Wednesday, 22 February
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Sihle M's updateReviewer Update
03 May 2023, 11:10Thank you
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Sihle M's update03 May 2023, 11:10
Reviewer Update
Thank you
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Sihle M's updateReviewer Update
08 May 2023, 13:31Six days after this review and my car is still not back, instead it’s been extended for again. I’m now sitting at over 45 days since my car went in for a paint job.
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Sihle M's update08 May 2023, 13:31
Reviewer Update
Six days after this review and my car is still not back, instead it’s been extended for again. I’m now sitting at over 45 days since my car went in for a paint job.