Terrible Claims Process for Vehicles and Promises Not Kept.
Very terrible claims process which is further lengthened by having Hollard as underwriters. Besides Hollard's delays, Naked also sits on the claim till you enquire about status of the claim updates. No explanation of procedure or keeping to their own timelines. I am about to pay twice for a vehicle that was written off more than 30 days ago because of not settling the claim as they said. I ask for a POP of the claim they claim was done 7 days ago and Noone can produce it except for promises to show.
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Replies (4)
Naked Insurance's replyOfficial
29 Jan 2021, 09:30Hey there, thanks for getting in touch and apologies for your frustrations! Our team has confirmed that the settlement figures were sent to you one month after submitting your claim, after which it immediately was sent to our payments team at Hollard for processing. It usually takes a couple of working days for the team and your bank to process the transaction, but we have also taken up the delay in POP with our service provider. We will make sure this does not happen again.
Naked Insurance's reply29 Jan 2021, 09:30
Official
Hey there, thanks for getting in touch and apologies for your frustrations! Our team has confirmed that the settlement figures were sent to you one month after submitting your claim, after which it immediately was sent to our payments team at Hollard for processing. It usually takes a couple of working days for the team and your bank to process the transaction, but we have also taken up the delay in POP with our service provider. We will make sure this does not happen again.
's updateReviewer Update
29 Jan 2021, 10:03I am still awaiting the claim payout and have had to pay yet another car installment today. I am also still waiting for my premium refunds which are now 11 days due from when you say you processed the transaction what type of banks are you using that take 10 days to do a transfer it's not good enough!!
's update29 Jan 2021, 10:03
Reviewer Update
I am still awaiting the claim payout and have had to pay yet another car installment today. I am also still waiting for my premium refunds which are now 11 days due from when you say you processed the transaction what type of banks are you using that take 10 days to do a transfer it's not good enough!!
Naked Insurance's replyOfficial
29 Jan 2021, 12:20Hey there, our team has confirmed they sent you the POP and are available to answer any queries on our Help Desk. Thank you!
Naked Insurance's reply29 Jan 2021, 12:20
Official
Hey there, our team has confirmed they sent you the POP and are available to answer any queries on our Help Desk. Thank you!
's updateReviewer Update
31 Jan 2021, 00:09I have just been hit with anothet premium debit order in my account for a car I've signed over to you guys, what sort of joke is this? This is on top of the premium you are owing to me I'm still waiting to be sent back to me so now you're owing two months premiums, this is just **********. Also as an update there is no claim payout that has come my way. It's the 3rd week now of back and forths where no money is being received on my end. I am sure I'm never insuring my car with Naked again!!
's update31 Jan 2021, 00:09
Reviewer Update
I have just been hit with anothet premium debit order in my account for a car I've signed over to you guys, what sort of joke is this? This is on top of the premium you are owing to me I'm still waiting to be sent back to me so now you're owing two months premiums, this is just **********. Also as an update there is no claim payout that has come my way. It's the 3rd week now of back and forths where no money is being received on my end. I am sure I'm never insuring my car with Naked again!!