Terrible Changes and Poor Process
Something has definitely changed at Naked Insurance. My previous claim process was super smooth, but my most recent experience has been terrible.
The assessor they sent out missed several items and now are refusing to pay for my claim. They said they were sending out another assessor, but they actually sent out the same one and nothing changed.
I requested a new representee, but even that request was denied.
Its a real shame.
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Replies (3)0
Replies (3)
Naked Insurance's replyOfficial
15 Nov 2023, 12:59Hey there Ranvir, thanks for reaching out. We're sorry to hear that you did not have the best claims experience. If the cost of a claim comes in under the amount of the chosen excess, we unfortunately cannot proceed. Our team will reach out to address any other concerns you may have. Thanks!
Best regards,
Naked Insurance's reply15 Nov 2023, 12:59
Official
Hey there Ranvir, thanks for reaching out. We're sorry to hear that you did not have the best claims experience. If the cost of a claim comes in under the amount of the chosen excess, we unfortunately cannot proceed. Our team will reach out to address any other concerns you may have. Thanks!
Best regards,
's updateReviewer Update
15 Nov 2023, 13:01Thanks for the response Naked.
I think you missed the issue, the assessor missed some times and now is refusing to acknowledge them.
Maybe the AI needs an update
I think you missed the issue, the assessor missed some times and now is refusing to acknowledge them.
Maybe the AI needs an update
's update15 Nov 2023, 13:01
Reviewer Update
Thanks for the response Naked.
I think you missed the issue, the assessor missed some times and now is refusing to acknowledge them.
Maybe the AI needs an update
I think you missed the issue, the assessor missed some times and now is refusing to acknowledge them.
Maybe the AI needs an update
Naked Insurance's replyOfficial
15 Nov 2023, 15:13Hey there Ranvir, thanks for reaching out. We're sorry to hear that you did not have the best claims experience. If the cost of a claim comes in under the amount of the chosen excess, we unfortunately cannot proceed. Our team will reach out to address any other concerns you may have. Thanks!
Best regards,
Naked Insurance's reply15 Nov 2023, 15:13
Official
Hey there Ranvir, thanks for reaching out. We're sorry to hear that you did not have the best claims experience. If the cost of a claim comes in under the amount of the chosen excess, we unfortunately cannot proceed. Our team will reach out to address any other concerns you may have. Thanks!
Best regards,