Kk
Kevin kevin.halkerd

1 reviews | Active since Aug 2024

14 Aug 2024, 10:51

Subpar, Unsafe, Cut Rate Service, High Premiums

I am an unfortunate naked/hollard client. The insurer makes use of service providers that deliver unsafe, incomplete and sub-standard work on claims. My home was struck by lightning. The assessment was wrong and incomplete. The work was serviced by two naked service providers, both providers delivered substandard work and caused damage to my property in servicing the claim. The kicker is that it takes so much time to fail at claims, I can't help but note the apparent dishonesty of their ******* "overwait" advertising campaign. My claim took months to resolve and cost me money to get a reputable and qualified engineering firm to repair their damage. Avoid hollard and naked. They certainly don't have a good claim standard and what time you "save" in wait time getting quotes you will 100% lose in a claim and on top of that, it will cost you money. Is this an accurate assessment naked? Yes or no only.

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Replies (1)
Naked Insurance
Naked Insurance's reply14 Aug 2024, 12:19
Official
Hi Kevin, 

We are sorry to learn about your dissatisfaction. Rest assured, we take feedback seriously and are actively investigating the issue you've raised. Our goal is to ensure that every customer has a positive experience with us. We will be reaching out to you shortly to discuss your concerns in more detail.